1. Introduction

NI Laser Cutting Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.nilasercutting.comor engage with our services.

We are registered in Northern Ireland and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

NI Laser Cutting Ltd Northern Ireland

Email: Info@nilasercutting.com Website: www.nilasercutting.com

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project details and specifications

  • Any other information you include when contacting us

Information collected automatically:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on our website

  • Referring website

  • Date and time of visit

Information from third parties:

  • We may receive information about you if you use any other services we operate or from our business partners

4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes

  • To process and fulfil orders for laser cutting services

  • To communicate with you about your projects

  • To send updates about your orders or services

  • To improve our website and services

  • To comply with legal obligations

  • To send marketing communications (only with your consent)

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: To fulfil our obligations when providing laser cutting services to you

  • Legitimate interests: To operate and improve our business, respond to enquiries, and maintain customer relationships

  • Consent: Where you have given explicit consent, such as for marketing communications

  • Legal obligation: To comply with applicable laws and regulations

6. Sharing Your Information

We do not sell your personal data to third parties.

We may share your information with:

  • Service providers: Third parties who help us operate our business (e.g., website hosting, email services, payment processors)

  • Professional advisors: Accountants, lawyers, or other professionals as required

  • Legal authorities: Where required by law or to protect our legal rights

All third parties are required to handle your data in accordance with data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Enquiry data: 2 years from last contact

  • Customer and order data: 7 years for accounting and legal purposes

  • Marketing data: Until you withdraw consent

After these periods, your data will be securely deleted or anonymised.

8. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we may use:

  • Essential cookies: Required for the website to function properly

  • Analytics cookies: Help us understand how visitors use our website

  • Marketing cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you

  • Right to rectification: Request correction of inaccurate or incomplete data

  • Right to erasure: Request deletion of your personal data (subject to legal obligations)

  • Right to restrict processing: Request limitation of how we use your data

  • Right to data portability: Request transfer of your data to another provider

  • Right to object: Object to processing based on legitimate interests or for marketing purposes

  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at Info@nilasercutting.com. We will respond within one month of receiving your request.

10. Marketing Communications

We will only send you marketing communications if you have opted in to receive them.

You can opt out at any time by:

11. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third party websites you visit.

13. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

16. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at Info@nilasercutting.com.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

NI Laser Cutting Ltd Email: Info@nilasercutting.com Website: www.nilasercutting.com